April 2024
Very Good | Good | Neither Good nor Poor | Poor | Very Poor | Don’t Know | Total |
474 | 100 | 33 | 14 | 15 | 4 | 640 |
Friends and Family Comments April 2024
- “I did not have to wait too long to see the Nurse Practitioner and was dealt with efficiently when seen.”
- “Although I had made a mistake with date of my appointment. Sorry. Receptionist was calm and polite and made me a new appointment despite it being her lunch hour and she should have been closed. Above and beyond service. Thank you.”
- “The doctor I saw was extremely thorough and my daughter was seen the same day.”
- “Very friendly and kind. Also dispensary are always so accommodating- that I’d give a great!”
- “Very late going in but your membership of staff was very friendly”
May 2024
Very Good | Good | Neither Good nor Poor | Poor | Very Poor | Don’t Know | Total |
363 | 78 | 36 | 10 | 14 | 4 | 485 |
Friends and Family Comments May 2024
- “Didn’t have to wait long, fast and efficient. I was listened to and had a nice chat with the nurse.”
- “Everything was dealt with in a professional and helpful manner, the HA was approachable and explained the process. Made to feel comfortable.”
- “Very little wait time. Nurse on the ball. In and out very quickly. Exactly as it should be!”
- “The nurse took time to talk to me & put me at ease. She also took time to talk to me about the recent loss of my sister which I found very comforting, she was a very kind and thoughtful person. We need more people like this in the world.”
- “Had to wait a long time even though I had an early appointment, a long wait in a waiting room full of people coughing and sneezing”
June 2024
Very Good | Good | Neither Good nor Poor | Poor | Very Poor | Don’t Know | Total |
423 | 78 | 12 | 8 | 15 | 5 | 541 |
Friends and Family Comments June 2024
- “The nurse explained what she would do and carried out the jab in a timely way. I asked her a question about a minor concern I had and she was really helpful. Thank you!”
- “You young lad who took the bloods engaged well with dad, showing kindness, interest, patience, humour. A very professional addition to your team with a promising future.”
- “Thank you to the lovely nurse who completed my daughters pre-school vaccinations today. As someone who also works within the NHS, I am very grateful as a patient to be cared by such lovely staff. I also would like to say a thank you to the receptionist who booked this appointment who was friendly, helpful and caring. Thank you.”
- “Had to wait awhile for the appointment but was seen on time by very nice nurse. Painless procedure and out in 5 minutes”
- “It would be helpful for patients to know when appointments are running late. Maybe a note on the televised system. Would manage expectations and enable contact to be made with people who are collecting us after appointments.”
July 2024
Very Good | Good | Neither Good nor Poor | Poor | Very Poor | Don’t Know | Total |
485 | 108 | 17 | 13 | 15 | 3 | 641 |
Friends and Family Comments July 2024
- “I didn’t wait for long before being called in. The nurse I saw was friendly, attentive, listened to my questions and gave great advice. I never felt rushed.”
- “Appointment was within a reasonable time for a non-critical problem. Dr was helpful and reassuring”
- “It was nice to see a friendly face. Was able to communicate with ease, and was listened to. There was mutual respect and politeness for each other.”
- “Bit of a wait, but all kind and friendly.”
- “The nurse was efficient when I saw her but the wait to see the nurse on a very hot day in a stuffy waiting room was too long.”
August 2024
Very Good | Good | Neither Good nor Poor | Poor | Very Poor | Don’t Know | Total |
544 | 105 | 37 | 9 | 18 | 5 | 641 |
Friends and Family Comments July 2024
- “The Doctor l saw was very kind efficient & reassuring. I hope she stays at Attleborough surgery. She was in my opinion excellent.”
- “Very friendly service from all the staff I meet at the surgery today looking forward to my next visit next year.”
- “Even though the surgery computer had instructed me to attend the wrong site the staff and clinician especially was very obliging and helpful.”
- “Thorough understanding of my issues with constructive plan of action. Courteous, professional and a pleasant experience.”
- “Even though appointment was 20 mins late which is a while to wait with a baby, the nurse was very thorough with what was going to happen (immunisations) and what to look out for over the next few days if any issues.”