Friends and Family Test Results

• “Didn’t have to wait long, fast and efficient. I was listened to and had a nice chat with the nurse.”

• “Everything was dealt with in a professional and helpful manner, the HA was approachable and explained the process. Made to feel comfortable.”

• “Very little wait time. Nurse on the ball. In and out very quickly. Exactly as it should be!”

• “The nurse took time to talk to me & put me at ease. She also took time to talk to me about the recent loss of my sister which I found very comforting, she was a very kind and thoughtful person. We need more people like this in the world.”

• “Had to wait a long time even though I had an early appointment, a long wait in a waiting room full of people coughing and sneezing”

• “The nurse explained what she would do and carried out the jab in a timely way. I asked her a question about a minor concern I had and she was really helpful.  Thank you!”

• “You young lad who took the bloods engaged well with dad, showing kindness, interest, patience, humour.   A very professional addition to your team with a promising future.”

• “Thank you to the lovely nurse who completed my daughters pre-school vaccinations today. As someone who also works within the NHS, I am very grateful as a patient to be cared by such lovely staff.  I also would like to say a thank you to the receptionist who booked this appointment who was friendly, helpful and caring.  Thank you.”

• “Had to wait awhile for the appointment but was seen on time by very nice nurse. Painless procedure and out in 5 minutes”

• “It would be helpful for patients to know when appointments are running late. Maybe a note on the televised system. Would manage expectations and enable contact to be made with people who are collecting us after appointments.”

• “I didn’t wait for long before being called in. The nurse I saw was friendly, attentive, listened to my questions and gave great advice.  I never felt rushed.”

• “Appointment was within a reasonable time for a non-critical problem. Dr was helpful and reassuring”

• “It was nice to see a friendly face. Was able to communicate with ease, and was listened to. There was mutual respect and politeness for each other.”

• “Bit of a wait,  but all kind and friendly.”

• “The nurse was efficient when I saw her but the wait to see the nurse on a very hot day in a stuffy waiting room was too long.”

• “The Doctor l saw was very kind efficient & reassuring. I hope she stays at Attleborough surgery. She was in my opinion excellent.”
• “Very friendly service from all the staff I meet at the surgery today looking forward to my next visit next year.”

• “Even though the surgery computer had instructed me to attend the wrong site the staff and clinician especially was very obliging and helpful.”

• “Thorough understanding of my issues with constructive plan of action.  Courteous, professional and a pleasant experience.”

• “Even though appointment was 20 mins late which is a while to wait with a baby, the nurse was very thorough with what was going to happen (immunisations) and what to look out for over the next few days if any issues.”

• “Thorough questioning about how I was feeling and why I felt the need to tell a doctor.  Follow up organised and now in progress. V good”

• “Very good reminders, prompt appointment time and excellent service from the nurse.”

• “I had ECG yesterday and was diagnosed with AFib I was put on emergency list for today the GP was brilliant explaining everything.  The pharmacy was really helpful and so were reception.”

• “My appointment was made so much easier by the fantastic warmth and professionalism shown by the practice nurse…….I’m always pleased to see her,  she is so caring and listens with understanding.”

• “The Blood test was very quick in and out .  Was kept waiting a bit longer than expected, but in general good.  Thank you.”

• “Little problem logging in at arrival at surgery on screen, didn’t register me arriving so had to wait longer than necessary.”